Shipping policy
Absolutely — here’s a Shopify-ready shipping policy tailored for a party décor/product shop.
SHIPPING POLICY
We know many of our products are purchased for birthdays, celebrations, holidays, and special events. Please review our shipping information carefully and order with enough time for your items to arrive before your event.
PROCESSING TIMES
Processing times vary by product and are listed on each product page. Processing time is the amount of time needed to prepare your order before it ships and does not include carrier transit time. Typically between 3-5 days unless otherwise noted.
Personalized and made-to-order items may require additional processing time.
If your order contains multiple products with different processing times, your order may ship together based on the item with the longest processing time.
SHIPPING & DELIVERY
Shipping options and estimated delivery times are displayed at checkout based on your order and destination.
Once your order has been shipped, you will receive tracking information using the email address provided at checkout.
Please note: Estimated delivery dates are not guaranteed. Carrier delays due to weather, holidays, high shipping volume, incorrect addresses, or other circumstances outside of our control may occur.
We strongly recommend ordering well in advance of your event date.
RUSH ORDERS
Need your order quickly? Expedited shipping options may be available at checkout or by request.
Purchasing expedited shipping only speeds up carrier transit time unless otherwise stated. It does not automatically shorten our processing time.
If you have an upcoming event date, please contact us before ordering to confirm whether we can accommodate your deadline.
EVENT DATES
If your purchase is for a specific event, please plan for your order to arrive several days before the event whenever possible.
Providing us with your event date does not guarantee delivery by that date unless we have specifically confirmed the deadline with you.
We are not responsible for missed event dates caused by carrier delays after an order has been shipped on time.
TRACKING
Once your order ships, tracking information will be provided.
Please allow time for the carrier to scan and update your package. Tracking updates and estimated delivery dates are controlled by the shipping carrier and may change while your package is in transit.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Orders returned to us because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge to be resent.
DELAYED PACKAGES
Once a package has been accepted by the shipping carrier, transit and delivery are outside of our direct control.
If your tracking shows a delay, please allow the carrier additional time to complete delivery. We will assist with available tracking information or carrier inquiries when appropriate.
Carrier delays do not qualify for a refund when an order was processed and shipped within our stated timeframe.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members, neighbors, your building office/mailroom, and your local carrier.
We are not responsible for packages that have been confirmed as delivered to the shipping address provided with the order.
LOST OR DAMAGED PACKAGES
If your package appears to have been lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.
If an item arrives damaged, please contact us promptly and provide clear photos of the item and packaging so we can review the issue.
LOCAL PICKUP
Local pickup may be available in Torrance, California for eligible orders when offered at checkout or arranged in advance.
Pickup instructions will be provided once your order is ready. Please do not arrive for pickup until you have received confirmation that your order is ready.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Customs processing may cause additional delivery delays. We cannot guarantee international delivery dates and are not responsible for delays caused by customs or the destination country's postal service.
QUESTIONS ABOUT YOUR ORDER?
If you have a specific event date or need help selecting the appropriate shipping option, please contact us before placing your order. We are happy to help determine the best available option for your timeline.
I’d also recommend having separate Returns & Refunds, Cancellation, and Local Pickup policies on Shopify so the shipping page doesn’t have to carry all of those rules.